FAQs
Frequently Asked Questions
Olfia is designed to create a noticeable but comfortable background scent rather than an overpowering fragrance cloud.
You can choose from five mist modes, from lighter intermittent scenting to a short continuous boost. Fragrance strength will also vary with room size, airflow, placement, and the scent you choose.
For most spaces, we recommend starting with a lighter setting and increasing gradually until the room feels balanced.
The Luxury Scent Mist Diffuser is designed for small-to-medium spaces up to approximately 200 sq. ft.
It works especially well in bedrooms, bathrooms, home offices, entryways, and smaller living areas.
For larger or open-plan spaces, placement and airflow matter more. Position the diffuser in an open area and use a stronger mist setting if needed.
Choose based on the atmosphere you want to create:
Cherry Blossom Avenue
Soft, airy, and gently floral — ideal for bedrooms and quieter spaces.
Gardenia
Clean, white-floral, and inviting — a beautiful choice for entryways and shared spaces.
Ebony Rose
Rich, warm, and woody — best for living rooms, evenings, and a more atmospheric feel.
Shangri-La
Bright citrus, soft florals, and warm woods — fresh, polished, and versatile for everyday use.
If you are sensitive to stronger scents, start with Cherry Blossom Avenue or Shangri-La on a lighter setting.
A 500ml refill can provide up to 600 operating hours, depending on the mist mode, fragrance intensity, and how often the diffuser is used.
Intermittent modes use fragrance more slowly, while frequent misting and continuous boost mode will use it faster.
For everyday home use, we recommend intermittent scenting rather than leaving the diffuser on its strongest setting continuously.
No. The diffuser is designed for simple everyday use.
Before first use:
- Make sure the spring is positioned correctly inside the fragrance tube.
- Insert the wick straight without bending or forcing it.
- Make sure the wick reaches the fragrance properly.
- Secure the fragrance container and keep the diffuser upright.
- Turn the diffuser on and choose your preferred mist mode.
If the wick does not slide into place easily, do not force it. Recheck the spring and wick position first.
Your diffuser arrives with the components required for normal setup and use.
Before discarding the packaging, please check all protective inserts and packaging areas, as smaller components such as the wick, spring, or seal may be packed separately.
If anything required for setup is missing or arrives damaged, contact Olfia Support with your order number and a photo of everything you received.
Battery life depends on the mist mode and frequency of use.
Lighter intermittent modes consume significantly less power than frequent misting or Continuous Boost. For the best battery performance, fully charge the diffuser before use and avoid leaving it on the strongest setting when a lighter mode is sufficient.
If your diffuser loses power unusually quickly after a full charge, contact Olfia Support so we can help troubleshoot the device.
Olfia uses a waterless, heat-free fragrance system with no open flame or hot wax.
Our certified fragrance formula has been reviewed against U.S. EPA Safer Choice criteria, and Olfia is designed for use in homes shared with children and pets when used as directed.
We still recommend starting with a lighter fragrance setting, keeping normal airflow in the room, and placing the diffuser away from areas where children or pets sleep, eat, or spend long periods of time.
Individual sensitivities can vary.
Every Luxury Scent Mist Diffuser includes a 6-month full-unit warranty.
If your item arrives damaged, defective, incomplete, or does not operate correctly, contact us with your order number and clear photos or a short video showing the issue.
Eligible delivery or product issues should be reported within 30 days of delivery, and depending on the situation, we may provide troubleshooting, a replacement, refund, or return instructions.
For U.S. orders, please allow 1–2 business days for processing and approximately 5–9 business days for standard delivery after processing. Tracking can take an additional 1–3 business days to begin updating after shipment confirmation.
No. Olfia uses a waterless fragrance system, so there’s no water tank to fill, no dilution needed, and no daily water changes.
Simply install your fragrance, turn on the diffuser, and choose the setting that feels right for your space.
Olfia is designed to disperse fragrance as a fine mist rather than spray liquid directly onto surrounding surfaces.
For best results, always keep the diffuser upright on a stable, open surface and avoid pointing the mist outlet directly at walls, furniture, fabrics, or electronics.
Proper placement also helps the fragrance disperse more evenly throughout the room.
Olfia is designed for low-noise operation, making it well suited for bedrooms, home offices, living rooms, and other everyday spaces.
You may hear a soft sound while the diffuser is actively misting, but it should not produce loud or continuous mechanical noise.
If you notice unusual rattling, vibration, or persistent noise, please contact Olfia Support so we can help.
Yes. Olfia is designed for everyday home scenting, and the different mist settings make it easy to adjust the fragrance throughout the day.
For most homes, we recommend intermittent scenting rather than continuously using the strongest setting.
Smaller rooms usually need less fragrance, while larger or more open spaces may benefit from a stronger setting.
The goal is to keep the scent comfortably in the background—not make it the strongest thing in the room.
Yes. You can change fragrances whenever you want to create a different mood or scent experience.
Because a small amount of the previous fragrance may remain in the wick and internal scent pathway, you may notice a brief transition when switching scents.
For the cleanest scent experience, check the wick and fragrance components when changing fragrances and follow the recommended replacement instructions for your diffuser.
Do not rinse the internal fragrance pathway with water or household cleaners unless specifically instructed.
That’s completely normal.
Fragrance can smell slightly different depending on the room it’s used in. Factors such as room size, airflow, temperature, fabrics, furniture, diffuser placement, and scent intensity can all affect how a fragrance develops in your space.
Your own sense of smell and fragrance preferences also play a role.
We recommend starting at a lower setting, giving the scent time to settle into the room, and then adjusting gradually.
The best setting isn’t necessarily the strongest one—it’s the one that feels natural in your space.
It depends on the room.
Smaller, more enclosed spaces usually develop fragrance more quickly, while larger or open-plan rooms may need more time for the scent to spread evenly.
Airflow and diffuser placement also make a difference. For example, placing the diffuser directly beside an open window or strong air vent may cause the fragrance to disperse too quickly.
When using Olfia for the first time, avoid immediately turning it to the highest setting just because the scent isn’t obvious within the first few minutes.
Give the fragrance time to build naturally, then increase the intensity if needed.
Olfia is designed to create an even, comfortable scent throughout the room—not an instant burst of overpowering fragrance.
Contact Us
How can we help?
Have a question about your order, shipping, delivery, returns, refunds, product use, or fragrance options? Contact Olfia Studio using the form or the support details below.
For order-related inquiries, please include your order number and the email address used to place the order so we can review your request more quickly.
Customer Support
Email: support@olfiastudio.com
Phone: +1 (213) 477-5477
WhatsApp: +1 (213) 477-5477
Can't find your questions?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

